Where do you ship from?
Our warehouse is located in Chapel Hill North Carolina.
I’m local, can I pick up my order?
Yes, this can be arranged for model orders. Please contact us to arrange pick up. Our website is automatically charges shipping. If you decide to collect your order we will refund you shipping less $5 handling fee.
What is Shared Container Offset Surcharge?
When making a purchase of an airframe on our website you’ll notice we added a surcharge. This fee is a necessary surcharge to offset the unprecedented cost increase of ocean freight related to importing containers during the 2021-2022 global shipping crisis.
Ocean freight costs risen by 500% compare to last year, leaving us no choice but to share this cost with our customers as we are no longer able to absorb it. Please know that we are only sharing a small portion of the actual shipping costs with you.
Do you ship to the UK?
Due to changes in UK customs handling as of Jan 1st, 2021 we are unable to ship orders directly to the UK.
To get PA products in the UK please set up local US address with a freight forwarder who will take care of HM customs requirements.
More info: https://www.gov.uk/guidance/vat-imports-acquisitions-and-purchases-from-abroad & https://blog.stamps.com/2020/12/22/shipping-from-the-u-s-to-uk-with-2021-vat-rules/
We apologies for any inconvenience caused.
Do you ship Internationally?
We ship worldwide, however if you do not ship to a US address it may be cheaper to purchase PA products locally through one of our dealers.
We do not ship to China.
Note that when ordering outside of the US/Canada we will only charge you for the items during the online purchase. Once the order is packed and shipping is calculated we will send you an email to a secure payment page to pay for shipping of your order.
How do you ship to Canada?
We are shipping all Canadian orders using USPS Priority Mail®, this means for you no broker fees.
What our US shipping charges covers?
Our freight charges cover standard shipping cost, insurance (up to value of package), shippers stated rate and minimal handling cost. Customers requiring faster shipping, additional insurance coverage, the requirement of additional box (s) for safe shipping of the items you order and any special handling charges may be requested to pay additional charges.
If you need extra fast shipping such as Next Day, or 2-day service please ask for it. These services may be limited depending on your service area. Holidays and weekends will delay delivery.
Save $$ on shipping and handling: Buy all your needs at the same time. Keep in mind that when you buy an aircraft we can put in its box all the accessories needed, so you pay shipping and handling fees for one box only.
How to order?
Use our shopping cart solution – under menu option SHOP on this site.
You may also place an order by Email. If for some reason you cannot use our online system and prefer to use e-mail for ordering, you may send e-mail orders to [email protected]. In your e-mail please indicate the quantity, item number and a brief description of each item you order, all your details including your shipping address and Bill address (if different), as well as a daytime phone number where you can be reached. Orders like this will be sent payment request to complete unless you request to make the payment over the phone.
Lastly – If all fails or you just prefer to talk with us, please give us a call and we’ll help you with your order over the phone.
Can I pay by Money order?
Yes, please make Money Order payable to “Precision Aerobatics”. Call us in advance to get order No. before sending us your payment. Payments should go to the address as appear on our contact us page.
Is it secure to use your shopping cart?
Our shopping cart is secured by SSL Certificate (The SSL maintains the security and integrity of the transmission channel by using encryption, authentication and message authentication codes).
Your payment details are NOT taken by Precision Aerobatics, we use third party processing house who maintains high level of security.
PA is an Australian company – can I pay in Australian dollars?
While we are an Australian corporation our headquarters are located in North Carolina and for accounting reasons we accept only US dollars.
TECHNICAL ASSISTANCE AND QUESTIONS
If you have any technical question please check first the HOW TO section of this website. If you need our advice please email it to us to [email protected].
We do not reply technical questions over the phone.
SHIPPING CHARGES FOR INTERNATIONAL ORDERS
The shipping and handling charges will not be known until the package is ready to be shipped. We will send you a payment request once we calculate the charges.
Your country may require you to pay customs fees and/or duty when you receive the shipment. If you refuse to pay customs fee we will not be able to reverse the transaction.
WHAT IS A BACKORDER ?
A back-ordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on back-order for you, we will automatically ship the item to you when we receive the item back into our stock. You can always choose not to pay for an item that is on backorder and we will then just contact you when the item is available to arrange payment.
What is a PREORDER ?
A pre-ordered item is a new item that we are about to have in stock, but which did not arrive yet. When we put an item on pre-order for you, we may charge a deposit. A pre-order deposit is non-refundable. Once we receive your item to our stock we will contact you to finalize the payment and ship the item to you.
Price and specifications changes
Any price or specification on our web site is subject to change without notice.
Sale prices in our web site may be withdrawn at any time.
Limited time specials terms and conditions
Sale special rates apply only to our line of products – such as PA models, Vox props, Thrust motors, Quantum ESC, Nexatec servos. Discount does not apply to third party products except when sold as part of a plane’s iPAs package.
Some of our promotion relates to limited time discount. The discount then applies only to products that are available in stock at the time. If a certain model is out of stock the customer may choose to replace it with another at the same value or cancel the order at his own discretion.
We do not offer discount on shipping rate.
If at any time we advertise Free shipping offer, this does do not apply to any item sold under limited time special offer.
Special discounts and multiple discount vouchers
When an item is reduced at a special sale, it cannot be further reduced by other discount coupon code or discount vouchers.
Terms and Conditions
At Precision Aerobatics, customer satisfaction is a number one priority to us. For this reason, we go to great extents to assure high quality products, knowledgeable technical support and timely order processing. If for any reason you are not satisfied with your purchase you can send it back for a refund within 14 days of the purchased date, under the following guidelines.
All returned merchandise must be in new and unused condition and in original packaging. 20% restocking fee will be applied to all returns. The mounting of any parts, subassemblies, any electronics, any hardware, any similar conditions will constitute the merchandise as used. Precision Aerobatics does not except returns on used merchandise.
All electronics, unless defective are non-returnable.
Any merchandise returned to Precision Aerobatics that are determined to be used or not new due to packaging damage, signs of use or missing parts, including instructions, manuals or any factory paperwork, will be returned to the customer and the customer will pay all shipping costs.
When preparing your merchandise for return make sure all packaging materials, all parts and all instructions and paperwork are included. If anything is found to be missing, Precision Aerobatics will not be able to accept your return.
Contact Precision Aerobatics to obtain an RMA# (returned merchandise authorization). Any merchandise arriving without an RMA will be refused and returned to sender.
Precision Aerobatics will only refund shipping charges on returns if the return is due to a shipping error. Any other shipping charges will not be refunded. The refund will only be for the cost of the item returned. The customer is responsible for any insured returned shipments. Precision Aerobatics will not pay for insurance on returned shipments.
Any returns sent COD would be refused.
When the package arrives, if there is any visible damage we recommend you refuse the shipment. If the damage is discovered after accepting the package please contact Precision Aerobatics as soon as possible. Make sure to save all paperwork and packaging with the damaged merchandise, we may need it to process a claim. Do not return any shipment damaged merchandise yourself. We will issue a pick up ticket once a claim has been filed.
Shipping damages to International address: if an item been damaged in shipping it needs to be presented to the postal service in your local postal office. You will need to take the item and its packing materials to the post office to make a claim and the postal officer will submit it in your behalf. Once you provide us with the claim number, we will be able to submit a claim from our end with our local postal service. The postal services then evaluate the case (may take up to 90 days depends on each country) and if determine to compensate they will let both parties know. They may then compensate for the damage and follow that we will send a replacement for the damage parts that were compensated. If no compensation is received from the post office, we will only be able to offer help with the replacement parts at a discounted rate payable as a new order. Shipping charges will apply to such new order.
Check your order and merchandise as soon as it is received. If you find any defective and or missing parts before use, please be sure to contact Precision Aerobatics as soon as possible for replacement.
If you feel that your shipment has been lost in transit, please contact us and we will track your shipment for you. If it is determined that a shipment is lost we will file a claim with the carrier and replace your shipment.
To return an item call (770) 292-9122 or email [email protected]