FAQ - Frequently Asked Questions

Q. Do you ship over seas ?
A.

WE SHIP WORLD WIDE. However we do not ship to China.
Q. How do you ship to Canada?
A.

We are now shipping all Canadian orders using USPS Priority Mail® International!

Please read our shipping policy here  
Q. How to order?
A.
  1. Use our shopping cart solution
    Click on any "Add to Cart" button to start your on-line order. After you have sent us your order, we will send an email acknowledgement to let you know that we received your order. This is an automatic response. 
  2. By Email
    If for some reason you cannot use our shopping cart ordering system and prefer to use e-mail for ordering, you may send e-mail orders to [email protected] or  [email protected]  This e-mail address is for the exclusive use of customers placing orders. In your e-mail please indicate the quantity, item number and a brief description of each item you order, all your details including your shipping & mailing address (if different) and payment information and a daytime phone number where you can be reached.
  3. If all fails please give us a call and we'll help you out :-)
Q. How to pay?
A.

You can pay by credit card, PayPal, wire transfer or by money order. 

Please make Money Order payable to "Precision Aerobatics".

Please Transfer money from your account to the following account: 

A/C name:      Precision Aerobatics 
BSB: 112879 
A/C no: 066005541 
Swift code: SGBLAU2S 
Bank Name:  St. George Bank
Bank Address: 14-16 Montgomery St, Kogarah, NSW 2217 Australia

If you are sending your payment from outside of Australia, please wait for our final payment request which will include shipping cost before making payment. 

Once we receive your order, we calculate the shipping & handling cost. Then we contact you and let you know what is the final cost of your order.

Overseas customers - It is easiest to pay by PayPal but you may also pay with your card. We ask to fax or email us a copy of your credit card along with your signature.
Q. Is it secure to use your shopping cart?
A. Our shopping cart is secured by SSL Certificate (The SSL maintains the security and integrity of the transmission channel by using encryption, authentication and message authentication codes).
Your payment details are NOT taken by Precision Aerobatics, we use PayPal as our payment processing house as they are known as one of the safest ways to get paid online.
Q. If I order from outside Australia – how do you charge me?
A. If you live overseas you will not pay the Australian taxes. You will pay per the US$ prices as advertised in our website. International orders other than Canada needs to be paid by AU$ funds, so once you placed your order we will convert the US$ into AU$ per the exchange currency at that day.
Q. TECHNICAL ASSISTANCE AND QUESTIONS
A. If you have any technical question please check first the FAQ section in this website. If you couldn’t find the answer or need our advice please email it to us to [email protected] . We will not reply technical questions over the phone.
Q. SHIPPING CHARGES FOR INTERNATIONAL ORDERS
A.


The shipping & handling charges will not be known until the package is ready to be shipped. We will send you a payment request through PayPal.

Your country may require you to pay customs fees and/or duty when you receive the shipment.
Q. WHAT IS A BACK-ORDER ?
A. A back-ordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on back-order for you, we will automatically ship the item to you when we receive the item back into our stock.
Q. What is a pre-order ?
A. A pre-ordered item is a new item that we are about to have in stock, but which did not arrive yet. When we put an item on pre-order for you, we charge a deposit only. A pre-order deposit is non-refundable. Once we receive your order we will contact you to finalize the payment and ship the item to you.
Q. Price and specifications changes
A.

Any price or specification on our web site is subject to change without notice.

Sale prices in our web site may be withdrawn at any time.
Q. Limited time specials terms and conditions
A.
  • Sale special rates apply only to our line of products - such as PA models, Vox props, Thrust motors, Quantum ESC, Nexatec servos. Discount does not apply to Emcotec products or Hitec products sold outside of a package.
  • Some of our promotions indicate that you get a free item when you buy a certain package of products (iPAs as an example).  The discount price will appear on the final page of checkout page. It is important that you select to add to your cart the free or discounted item as IT WILL NOT be automatically included in your cart.  Should you choose not to add it to your cart, PA will not add it for you.
    NOTE: This promotion is not valid in conjunction with Black Friday and other limited time special offers.  
  • Some of our promotion relates to limited time discount. The discount then applies only to products that are available in stock at the time. If a certain model is out of stock the customer may choose to replace it with another at the same value or cancel the order at his own discretion. As much as we like to keep stock status up to date on our website, we have no practical means to do so as we offer both online, phone and front shop service and therefore stock changes daily.  
  • We do not offer discount on shipping rate.  
  • Free shipping offers do not apply to any item sold under limited time special offer.
Q. Terms and Conditions
A.
Terms and Conditions
 
At Precision Aerobatics, customer satisfaction is a number one priority to us. For this reason we go to great extents to assure high quality products, knowledgeable technical support and timely order processing. If for any reason you are not satisfied with your purchase you can send it back for a refund within 14 days of the purchased date, under the following guidelines.
 
Guidelines
 
All returned merchandise must be in new and unused condition and in original packaging. 20% restocking fee will be applied to all returns. The mounting of any parts, subassemblies, any electronics, any hardware, any similar conditions will constitute the merchandise as used. Precision Aerobatics does not except returns on used merchandise. 
 
All electronics, unless defective are non-returnable. 
 
Any merchandise returned to Precision Aerobatics that are determined to be used or not new due to packaging damage, signs of use or missing parts, including instructions, manuals or any factory paperwork, will be returned to the customer and the customer will pay all shipping costs. 
 
 
Returns
 
When preparing your merchandise for return make sure all packaging materials, all parts and all instructions and paperwork are included. If anything is found to be missing, Precision Aerobatics will not be able to accept your return.
 
Contact Precision Aerobatics to obtain an RMA# (returned merchandise authorization). Any merchandise arriving without an RMA will be refused and returned to sender. 
 
Precision Aerobatics will only refund shipping charges on returns if the return is due to a shipping error. Any other shipping charges will not be refunded. The refund will only be for the cost of the item returned. The customer is responsible for any insured returned shipments. Precision Aerobatics will not pay for insurance on returned shipments.
 
Any returns sent COD would be refused. 
 
Damaged Merchandise
 
When the package arrives, if there is any visible damage we recommend you refuse the shipment. If the damage is discovered after accepting the package please contact Precision Aerobatics as soon as possible. Make sure to save all paperwork and packaging with the damaged merchandise, we may need it to process a claim. Do not return any shipment damaged merchandise yourself. We will issue a pick up ticket once a claim has been filed. 
 
 
Defective Merchandise
 
Check your order and merchandise as soon as it is received. If you find any defective and or missing parts before use, please be sure to contact Precision Aerobatics as soon as possible for replacement. 
 
Lost Shipment
 
If you feel that your shipment has been lost in transit, please contact us and we will track your shipment for you. If it is determined that a shipment is lost we will file a claim with the carrier and replace your shipment.
 
Return Contacts
 
In North America USA[email protected] or (770) 292-9122
In Australia [email protected] or 02-9655 1445
Q. What our US shipping charges covers?
A.

Our freight charges cover standard shipping cost, insurance (up to value of package) over shippers stated rate, and minimal handling cost. Customers requiring faster shipping, additional insurance coverage, the requirement of additional box (s) for safe shipping of the items you order and any special handling charges may be requested to pay additional charges.

Orders over $500 require a signature. When the customer is not available, the delivery will delayed until customer can sign for it.
Q. What our US shipping charges
A.

Our freight charges cover standard shipping cost, insurance (up to value of package) over shippers stated rate, and minimal handling cost. Customers requiring faster shipping, additional insurance coverage, the requirement of additional box (s) for safe shipping of the items you order and any special handling charges may be requested to pay additional charges.

If you need extra fast shipping such as Next Day, or 2-day service please ask for it. These services may be limited depending on your service area. Holidays and weekends will delay delivery.

Save $$ on shipping and handling: Buy all your needs at the same time. Keep in mind that when you buy an aircraft we can put in its box all the accessories needed, so you pay shipping and handling fees for one box only.

Orders over $500 require a signature. When the customer is not available, the delivery will delayed until customer can sign for it.

 

 
Q. Special discounts and multiple discount vouchers
A.

When an item is reduced at a special sale, it cannot be further reduced by other discount coupon code or discount vouchers.